Customer Service
How We Deal With Car Trouble
At D & D Automotive and Diesel, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at D & D Automotive and Diesel. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At D & D Automotive and Diesel, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.
Emphasis On Communication
While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why D & D Automotive and Diesel focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.
We Go The Extra Mile
At D & D Automotive and Diesel, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 1999, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!
To learn more about the services we offer for your vehicle, call us at 402-895-5805 or email us.
Car Warranty Scams FAQs
Be sure to review the below information in order to avoid a potential scam.
Is there a car warranty scam?
Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.
Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.
What do I do if I fell for a car warranty scam?
There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.
How do you check if your car warranty or vehicle insurance has really expired?
If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.
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Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Sprinter problems! This is the place to go. Why wait two months for the MB dealer when D&D will get ya sorted in days. Called em min cross country trip from Florida ton Idaho on a Tuesday and the had me sorted before brunch Wednesday. Dealer stated they could take a look in 6 weeks - a common issue dealerships. But not double D! They open super early, have professional technicians, are super friendly and a fraction of the cost of the dealership. Thanks D&D for keepin the wheels turning!
Omaha, NE
These guys are truly amazing. As a young women it can be intimidating having service done on your car and these guys are so honest and trustworthy and do not take advantage of you in any way. They are true to their word and dont surprise you with a bunch of extra or unnecessary services. Cody and Dave are so nice and easy to work with I cannot recommend them enough. They are well priced and dont upsell you. If you are looking for a trustworthy and honest shop, give them a call, you will not regret it.
Omaha, NE
I was recently referred to these gentlemen by another business that I have done business with for years Omaha Casing Company I called for appointment they not only took care of my Alignment for my new tires & wheels but advised me on some other issuses they seen with my truck. They under promised & over delivered and did impectible work to boot & on schedule. I will be back for some of those issuses to be repaired that is for sure. GREAT SERVICE AT & GREAT PRICE!!!
Omaha, NE
I highly recommend this small but mighty automotive shop. We have taken all of our family vehicles to D & D for several years now. They go way above and beyond. I had a question on my daughters 2014 Ford Focus transmission and Cody called several places to research my options for me, to see if it was worth fixing or not. Also, they never push other services that are not necessary. They truly are honest group of guys. Thanks again Cody!
Omaha, NE
